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Return and Refund policy
At Cutsies, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we gladly accept returns within 30 days of receipt, with the following terms:
1. Returns
You may return eligible items within 30 days of delivery for a full refund or exchange, with no restocking fee. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Free Return Shipping
We offer free return shipping on all eligible items. To initiate a return, please contact our customer support team at cutsiessupplies@gmail.com within 30 days of receiving your order. We will provide you with a prepaid shipping label for your return.
3. Exclusions
Certain items are not eligible for return, including perishable goods, personalized items, and gift cards. Additionally, all items marked as final sale are not eligible for return or exchange.
4. Refunds
Once your return is received and inspected, we will process your refund to the original method of payment. Please note that it may take some time for your bank or credit card company to process the refund.
5. Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us at cutsiessupplies@gmail.com. We're here to help!
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